The Citizens Advice Bureau is a charity whose first concern is to help people to face their daily problems. The charity tries to help them and to improve the policies and practices that affect their lives. During the last year, more than 2 million people have sought the advice of the Citizens Advice Bureau. In total, the charity has solved more than 6 million problems.
The advice that the Citizens Advice Bureau provides their users is free, independent, impartial and confidential. Besides, the charity always respects people's rights and accepts its own responsibilities. The Citizens Advice Bureau also promotes equality and diversity.